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You might have been in a situation where your operator was online but the website's chat status said offline. In that case, Livechatoo article will discuss the most likely explanation. Sleeping, freezing, and snoozing cards. Livechatoo sleeping mode for inactive cards, sleeping tabs, freezing tabs, and snoozing tabs is a straightforward addition that can be extremely useful in certain circumstances. To free up memory, reduce power consumption, improve system performance, and speed up browsing, any card, with the exception of the active card, enters sleep mode. For some of them, having a lot of cards open is quite common. Each of these cards continues to use resources even if none of them are used in the background. Having more tabs open that use more resources could slow down your browser and make you feel slower as well. Making it lights-out time for the cards will handle that. You can open as many tabs as you need to, and you won't lose performance if you keep them open while working on multiple tasks.