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The LiveHelpNow team has a love for helping customer service representatives improve their efficiency in addition to their passion for assisting businesses. They work relentlessly to develop a wide portfolio of omnichannel customer support solutions, expanding their toolkit to include ticket management, knowledge bases, text/sms messaging, chatbots, and callback software in an effort to satisfy the demands of organizations and teams of all sizes. They currently provide support for more than 6,000 businesses, 22,000 users, and more than 30,000 websites across LiveHelpNow and its sibling firm, HelpSquad. Micheal worked in their basement using their IT skills to develop software that would primarily benefit small businesses and their customers. An enterprise-level live chat program that will forever alter the customer support industry eventually emerged.